The guest intelligence platform
Turn guest intent into hotel action and measurable stay value.
From the booking through the last day, Guest Intelli connects what the guest wants, what the property can do, and the confirmed value that follows.
The ROI loop
The platform keeps four things connected across the stay.
01
Guest intent
Connect the reservation, consent, questions, plans, requests, and activity to the current stay.
02
Hotel action
Surface the opportunity, recommended next step, audience, and reason. Let the operator approve it in one click.
03
Confirmed result
Capture the booking or completed service while the guest is engaged, then match the result to the stay.
04
Measured value
Roll the outcome into Acted Stay Rate and the ROI report, so the property knows what worked and can repeat it.
One platform, one measurable loop
Guest experiences, hotel actions, intelligence, integrations, and proof all work from the same stay context.
Guest experiences
- The ConciergeRecognizes the guest, answers questions, captures requests, and keeps the stay together.
- Itinerary and Group PlanningBuild the stay against the resort's venues, coordinate a group, and capture bookings.
- QR FindOpen the same web experience from a code placed anywhere on property.
- WayfindingGuide the guest from where they are to where they want to go.
- TimeLensAdd the story of the property to the guest's experience, with consent.
Hotel actions
- Hotel OperatorSee the stay, work requests, approve actions, and measure results.
- One-click OffersTurn an opening into a targeted offer, with the audience and reason attached.
- Make It RightDetect service friction and guide an approval-controlled recovery.
- Quiet HoursRoute work toward rooms that are verifiably empty, with the reason for every move.
- DispatchAssign a claimed request to a named staff member and track it to done.
Intelligence and proof
- Shared stay contextConnect the reservation, consented signals, plans, requests, and results.
- Identity and consentRecognize the guest and respect the choices made for this stay.
- Property system connectionsRead availability and stays, then match bookings and transactions.
- Decision trailKeep the opportunity, recommendation, approval, and reason together.
- Measurement and proofRoll matched outcomes into Acted Stay Rate, stay value, and the ROI report.
See the loop close
One opportunity moves from guest signal to operator action to a confirmed, measured result.
- Opportunity
- Approve
- Deliver
- Book
- Match
- Measure
Your stay
A spa opening for tomorrow
A 4:30 treatment is available while your group is at the pool.
Island Reset Massage
Tomorrow at 4:30 PM
$95
Hotel Operator · Opportunity
Recommended action
Fill tomorrow's 4:30 spa opening
One opening is available. Seven in-house guests have spa interest and no conflicting plan.
Audience
7
Opening
4:30 PM
Value
$95
Confirmed outcome
Pending
Matched booking value
This stay
Not yet acted
Each eligible stay counts once
Metric input
Pending
The property rate is measured across all eligible stays
Illustrative demo data. A real deployment uses the property's agreed eligibility and value rules.
The metric a pilot will establish
The demo shows how one stay qualifies. A paid pilot measures how often it happens across the property and what value follows.
Acted Stay Rate scenario
From one demonstrated stay to a property scenario
The share of eligible stays where the hotel completes at least one trackable action for the guest. Each stay counts once.
What the demo shows
1 eligible stay · 1 acted stay · $248.88 matched value
$180 spa booking from the demand-led offer loop, plus a $68.88 dinner booking completed through operations.
The demo establishes how a stay qualifies. It does not establish the property's rate.
The value model
Eligible stays × Acted Stay Rate × measured value per acted stay
Illustrative 300-room property, three-night weekend, 70% occupancy, 2.5-night average stay. Room revenue is excluded.
Assumed eligible weekend stays
252
A planning input until the property agrees on eligibility rules.
Illustrative Acted Stay Rate
34.6%
87 acted stays in this scenario, not measured property performance.
Illustrative value per acted stay
$50
A planning assumption across revenue and zero-value service actions.
Illustrative weekend value
$4,360
$226,699 if the same assumptions held for 52 weekends.
Sensitivity, not a forecast
What different property rates would produce
At 252 eligible stays and $50 per acted stay
| Illustrative ASR | Acted weekend stays | Weekend value | Annualized value |
|---|---|---|---|
| 20% | 50 | $2,520 | $131,040 |
| 30% | 76 | $3,780 | $196,560 |
| 34.6%planning case | 87 | $4,360 | $226,699 |
| 40% | 101 | $5,040 | $262,080 |
A paid pilot replaces these scenarios with the property's measured baseline, measured lift, and agreed value rules.
Follow the ROI loop through one complete stay.
See the guest experience, the hotel action, and the confirmed result together.