The guest intelligence platform
One stay context connects guest intent, hotel action, and measurable value.
Guest Intelli brings the guest experience, Hotel Operator, and the property's existing systems into one working loop. It helps the hotel understand what is happening, take the next action, and prove the result.
Guest experiences
- The ConciergeRecognizes the guest, answers questions, captures requests, and keeps the stay together.
- Itinerary and Group PlanningBuild the stay against the resort's venues, coordinate a group, and capture bookings.
- QR FindOpen the same web experience from a code placed anywhere on property.
- WayfindingGuide the guest from where they are to where they want to go.
- TimeLensAdd the story of the property to the guest's experience, with consent.
Hotel actions
- Hotel OperatorSee the stay, work requests, approve actions, and measure results.
- One-click OffersTurn an opening into a targeted offer, with the audience and reason attached.
- Make It RightDetect service friction and guide an approval-controlled recovery.
- Quiet HoursRoute work toward rooms that are verifiably empty, with the reason for every move.
- DispatchAssign a claimed request to a named staff member and track it to done.
Intelligence and proof
- Shared stay contextConnect the reservation, consented signals, plans, requests, and results.
- Identity and consentRecognize the guest and respect the choices made for this stay.
- Property system connectionsRead availability and stays, then match bookings and transactions.
- Decision trailKeep the opportunity, recommendation, approval, and reason together.
- Measurement and proofRoll matched outcomes into Acted Stay Rate, stay value, and the ROI report.
A platform built around the stay
The reservation starts the context. Consented signals show what the guest wants and what the property can offer. Hotel Operator turns that understanding into an approved action. A confirmed booking, completed service, folio charge, or point-of-sale transaction closes the loop and becomes proof.
What the platform keeps together
01
A shared stay context across the guest experience and Hotel Operator.
02
The guest's identity and consent choices for the current stay.
03
Each opportunity, recommendation, approval, action, and reason.
04
Confirmed bookings, completed services, matched transactions, and measured outcomes.
Guest intelligence turns activity into a next action
Connect what the hotel knows, what the guest is doing, what is available now, and what happened after the hotel acted.
What the platform understands
- Reservation and stay context
- Identity and consent
- Questions, plans, requests, and group activity
- Availability, capacity, and service status
- Bookings, folio charges, point-of-sale checks, and completed service
What the hotel can do with it
- Recognize the guest in the context of this stay
- See intent and unmet demand while there is time to respond
- Rank the opportunity and recommend the next action
- Approve an action with its audience and reason attached
- Measure the confirmed result and learn what worked
The result is part of the product
The hotel should be able to see which action produced a confirmed outcome, then understand the effect across every eligible stay.
01
Decision trail
The opportunity, recommendation, approval, audience, and reason stay connected.
02
Confirmed outcome
A booking, completed service, folio charge, or point-of-sale transaction closes the loop.
03
Acted Stay Rate
The share of eligible stays with at least one completed, trackable guest action. Each stay counts once, and the property baseline is established in a paid pilot.
04
Measured stay value
Matched value shows what the completed action added. Service recovery stays separate from revenue.
Acted Stay Rate scenario
From one demonstrated stay to a property scenario
The share of eligible stays where the hotel completes at least one trackable action for the guest. Each stay counts once.
What the demo shows
1 eligible stay · 1 acted stay · $248.88 matched value
$180 spa booking from the demand-led offer loop, plus a $68.88 dinner booking completed through operations.
The demo establishes how a stay qualifies. It does not establish the property's rate.
The value model
Eligible stays × Acted Stay Rate × measured value per acted stay
Illustrative 300-room property, three-night weekend, 70% occupancy, 2.5-night average stay. Room revenue is excluded.
Assumed eligible weekend stays
252
A planning input until the property agrees on eligibility rules.
Illustrative Acted Stay Rate
34.6%
87 acted stays in this scenario, not measured property performance.
Illustrative value per acted stay
$50
A planning assumption across revenue and zero-value service actions.
Illustrative weekend value
$4,360
$226,699 if the same assumptions held for 52 weekends.
Sensitivity, not a forecast
What different property rates would produce
At 252 eligible stays and $50 per acted stay
| Illustrative ASR | Acted weekend stays | Weekend value | Annualized value |
|---|---|---|---|
| 20% | 50 | $2,520 | $131,040 |
| 30% | 76 | $3,780 | $196,560 |
| 34.6%planning case | 87 | $4,360 | $226,699 |
| 40% | 101 | $5,040 | $262,080 |
A paid pilot replaces these scenarios with the property's measured baseline, measured lift, and agreed value rules.
Per stay
Consent, per stay
The remember choice is asked once, on the Concierge, before the platform keeps anything beyond the stay itself. It is recorded per stay and the guest can change it. Service works either way. Offers, groups and the photo partner wait for a yes.
How the remember choice worksProperty systems
Use the property's existing systems for stays, availability, bookings, and outcomes. The working demonstration uses tested adapters and vendor-faithful simulated services. Production access still requires property credentials and vendor validation.
SynXis
Reservations. The stay record starts here. Covers reservation lookup by confirmation number.
OPERA Cloud
Property management. Covers reservation lookup and folio posting, so a charge lands on the room.
Stayntouch
A second front desk, proving the record is vendor-neutral. Covers reservation lookup and folio posting.
Hapi
The integration hub path, where a property already has one. Covers reservation lookup through the hub, with the source system behind it.
Simphony
Point of sale. Covers the food and beverage check, so dining and bar charges land on the stay.
More ways to act across the stay
Properties can turn on the guest and operator capabilities that fit their experience. Each one contributes to the same stay context and proof model.
Itinerary and Group Planning
Help one guest or a group plan the stay and book property experiences.
QR Find
Give any guest a web entry point for questions, requests, and property help.
Wayfinding
Guide guests through a large property when location adds useful context.
TimeLens
Bring the story of the property into the guest experience, with consent.
Last Day Mode
Shift the experience to luggage, late checkout, departure, and rebooking.
Quiet Hours
Respect room preferences and route housekeeping toward rooms that are verifiably empty.
Make It Right
Turn service friction into an approval-controlled recovery with a separate cost ledger.
One-click Offers
Turn live capacity into a targeted action the operator can approve and measure.