The guest experience
A useful guest experience before, during, and after the stay.
Guests can begin from a confirmation email, web link, or QR code without installing an app. The Concierge keeps plans, questions, bookings, group activity, service, and departure in one place.
One continuous guest experience
Recognition and consent
The confirmation email carries one button, Open your Concierge. The Concierge recognizes the guest from the link, greets them by name, and asks the remember choice before it keeps anything.
Questions in context
A QR code at the pool, spa, room, or venue opens the web Concierge with that place attached. The guest asks a contextual question or makes a request. Anything requiring staff lands in the right queue.
Recommended next step
One suggestion at a time, chosen from what is open at the property and what this guest has done so far, with the reason stated.
Requests and bookings
Dining, spa, housekeeping. A request lands in the right queue in Hotel Operator and the guest watches its status change.
Group planning
Invite your crew with a join code. Propose an activity, see who is in, book it once for everyone.
Offers from openings
When the property has an opening, the guest sees an offer with a price and a reason. Accept in one tap.
Your stay
Room, dates, what is booked, what is pending, in one sheet.
Your room
Never knock, towels every other day, quiet until ten. The guest says it once and housekeeping routes around it. When the room is done, a note lands here.
Plan your days
The Concierge opens the Itinerary Planner with the property already selected. Pick a few interests and build the stay around the resort's own venues.
Last Day
On the last morning the Concierge changes: hold my luggage, keep the room until two, and an offer to come back.
TimeLens
A contextual time machine for the place where the guest is standing. Move through its past, present, and future. With consent, the moments explored can inform the stay context.
Also in the Concierge
Wayfinding
Directions from where the guest is standing to the spa, the restaurant, or the car.
Where you are on property
Location from the QR scans and the events of the stay, so the Concierge answers for the place the guest is in.