A scripted demo day on simulated patients.
Patient intelligence
Your no-shows have a dollar value. See it.
The same loop that runs a resort, pointed at an outpatient department: know who is coming, notice who is not, act before the slot is lost, and record why.
One patient, nine moments
Ana R. is invented. The moments are the ones a department runs every day: booking, the day before, the drive in, parking, the walk inside, check-in, and the follow-up. Every message carries the reason it went out, and the desk sees the same record she does.
1
Booked
Day 1 · 14:20
2
The day before
Day 33 · 18:00
3
The drive in
Day 34 · 06:40
4
Arrival estimate
Day 34 · 08:20
5
Parking
Day 34 · 08:44
6
On campus
Day 34 · 08:51
7
Checked in
Day 34 · 08:56
8
Follow-up
Day 37 · 10:00
9
The record
Day 37 · 10:05
What the desk sees
One band per patient, and the last action with its reason. Nobody reads a list of names. They read the bands that need a hand.
Radiology and Imaging
78 scheduled scans, 29 need a hand
- 18Arrived before start
- 31Checked in on time
- 9Likely late
- 6Predicted arrival after start
- 5On campus, not checked in
- 3Detected, no kiosk record
- 6At risk of no-show
Last actions
- 17:40Bianca S.Follow-up: schedule your results visit. Scan complete. Follow-up window is 14 days.
- 17:25Emil W.Checked in at the imaging kiosk. Kiosk record matched the appointment.
- 17:10Dina R.Checked in at the imaging kiosk. Kiosk record matched the appointment.
- 17:10Xavier A.Follow-up: schedule your results visit. Scan complete. Follow-up window is 14 days.
Today
78 scheduled scans. One band per patient, the last action and the reason behind it.
A patient
Risk at booking, consent, and every action in order with its reason and result.
Pilot
Twelve weeks, five arms, seven measures agreed before the first message.
Trust
What we hold, what we do not, and the full audit trail.
What a no-show costs you
Four inputs and one assumption. The result updates as you move them.
The same loop, different nouns
| Hospitality | Healthcare |
|---|---|
| Guest | Patient and family |
| Stay | Admission or appointment |
| Room | Bed and unit |
| Hotel Operator | The department desk |
| QR Find | Bedside QR for questions and requests |
| Openings and Offers | Open imaging and therapy slots |
| Last Day | Discharge day |
| The property view | The campus |
| The remember choice | Consent per channel |
A pilot you can hold us to.
Twelve weeks in one outpatient department. The comparison arms, the population and the measures are written down before launch, so the week-six readout means something.
The platform underneath
Guest experiences
- The ConciergeRecognizes the guest, answers questions, captures requests, and keeps the stay together.
- Itinerary and Group PlanningBuild the stay against the resort's venues, coordinate a group, and capture bookings.
- QR FindOpen the same web experience from a code placed anywhere on property.
- WayfindingGuide the guest from where they are to where they want to go.
- TimeLensAdd the story of the property to the guest's experience, with consent.
Hotel actions
- Hotel OperatorSee the stay, work requests, approve actions, and measure results.
- One-click OffersTurn an opening into a targeted offer, with the audience and reason attached.
- Make It RightDetect service friction and guide an approval-controlled recovery.
- Quiet HoursRoute work toward rooms that are verifiably empty, with the reason for every move.
- DispatchAssign a claimed request to a named staff member and track it to done.
Intelligence and proof
- Shared stay contextConnect the reservation, consented signals, plans, requests, and results.
- Identity and consentRecognize the guest and respect the choices made for this stay.
- Property system connectionsRead availability and stays, then match bookings and transactions.
- Decision trailKeep the opportunity, recommendation, approval, and reason together.
- Measurement and proofRoll matched outcomes into Acted Stay Rate, stay value, and the ROI report.