A scripted demo day on simulated patients.

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Carla J.

MRI · 07:15Predicted arrival after start

Risk at booking

medium

  • Two prior no-shows in 12 months
  • Rebooked twice

Consent status

Opted in: SMS

No STOP on record.

Day at a glance

  • 06:00 Reminder for 07:15 MRI, prep instructions, reply C to confirm.
  • 06:35 Call: offered to hold the slot 20 minutes.
  • 06:50 Reply: on the way.

The day, in order

  1. 06:00

    sms

    Reminder for 07:15 MRI, prep instructions, reply C to confirm.Reason: Risk at booking medium: two prior no-shows in 12 months.delivered
  2. 06:35

    voice

    Call: offered to hold the slot 20 minutes.Reason: Predicted arrival after the slot start from the confirmation time and distance on file.delivered
  3. 06:50

    sms

    Reply: on the way.Reason: Patient reply.replied

Outcome is arrival and scheduling only. It is not a clinical result.