A scripted demo day on simulated patients.

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Cole F.

MRI · 17:15At risk of no-show

Risk at booking

high

  • No confirmation reply
  • Referred from an outside clinic
  • Two prior no-shows in 12 months

Consent status

Opted in: VOICE

No STOP on record.

Day at a glance

  • 06:00 Reminder for 17:15 MRI, prep instructions, reply C to confirm.
  • 15:15 Second reminder with a one-tap reschedule link.
  • 16:15 Call: no answer, voicemail left.
  • 16:45 Desk card: slot released to the standby list at start time if no arrival.

The day, in order

  1. 06:00

    voice

    Reminder for 17:15 MRI, prep instructions, reply C to confirm.Reason: Risk at booking high: no confirmation reply.delivered
  2. 15:15

    voice

    Second reminder with a one-tap reschedule link.Reason: No reply, high risk at booking.failed
  3. 16:15

    voice

    Call: no answer, voicemail left.Reason: Two unanswered messages, 60 minutes before the slot.failed
  4. 16:45

    held

    Desk card: slot released to the standby list at start time if no arrival.Reason: No contact and no campus presence 30 minutes before the slot.held

Outcome is arrival and scheduling only. It is not a clinical result.