A scripted demo day on simulated patients.

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Elena V.

CT · 07:30Predicted arrival after start

Risk at booking

high

  • Self-pay
  • Prior late arrival
  • No confirmation reply

Consent status

Opted in: SMS, EMAIL

No STOP on record.

Day at a glance

  • 06:00 Reminder for 07:30 CT, prep instructions, reply C to confirm.
  • 06:50 Call: offered to hold the slot 20 minutes.
  • 07:05 Reply: on the way.

The day, in order

  1. 06:00

    sms

    Reminder for 07:30 CT, prep instructions, reply C to confirm.Reason: Risk at booking high: self-pay.delivered
  2. 06:50

    voice

    Call: offered to hold the slot 20 minutes.Reason: Predicted arrival after the slot start from the confirmation time and distance on file.delivered
  3. 07:05

    sms

    Reply: on the way.Reason: Patient reply.replied

Outcome is arrival and scheduling only. It is not a clinical result.