A scripted demo day on simulated patients.

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Hank K.

MRI · 11:30Predicted arrival after start

Risk at booking

high

  • Lives more than 25 miles away
  • Booked more than 30 days out
  • Self-pay

Consent status

Opted in: SMS

No STOP on record.

Day at a glance

  • 06:00 Reminder for 11:30 MRI, prep instructions, reply C to confirm.
  • 10:50 Call: offered to hold the slot 20 minutes.
  • 11:05 Reply: on the way.

The day, in order

  1. 06:00

    sms

    Reminder for 11:30 MRI, prep instructions, reply C to confirm.Reason: Risk at booking high: lives more than 25 miles away.delivered
  2. 10:50

    voice

    Call: offered to hold the slot 20 minutes.Reason: Predicted arrival after the slot start from the confirmation time and distance on file.delivered
  3. 11:05

    sms

    Reply: on the way.Reason: Patient reply.replied

Outcome is arrival and scheduling only. It is not a clinical result.