A scripted demo day on simulated patients.

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Ines K.

MRI · 11:45Predicted arrival after start

Risk at booking

medium

  • New patient
  • Lives more than 25 miles away

Consent status

Opted in: SMS

No STOP on record.

Day at a glance

  • 06:00 Reminder for 11:45 MRI, prep instructions, reply C to confirm.
  • 11:05 Call: offered to hold the slot 20 minutes.
  • 11:20 Reply: on the way.
  • 12:25 Follow-up: schedule your results visit.

The day, in order

  1. 06:00

    sms

    Reminder for 11:45 MRI, prep instructions, reply C to confirm.Reason: Risk at booking medium: new patient.delivered
  2. 11:05

    voice

    Call: offered to hold the slot 20 minutes.Reason: Predicted arrival after the slot start from the confirmation time and distance on file.delivered
  3. 11:20

    sms

    Reply: on the way.Reason: Patient reply.replied
  4. 12:25

    sms

    Follow-up: schedule your results visit.Reason: Scan complete. Follow-up window is 14 days.delivered

Outcome is arrival and scheduling only. It is not a clinical result.