A scripted demo day on simulated patients.

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Pete G.

MRI · 15:30At risk of no-show

Risk at booking

high

  • New patient
  • Early morning slot
  • No confirmation reply

Consent status

Opted in: SMS, EMAIL

No STOP on record.

Day at a glance

  • 06:00 Reminder for 15:30 MRI, prep instructions, reply C to confirm.
  • 13:30 Second reminder with a one-tap reschedule link.
  • 14:30 Call: no answer, voicemail left.
  • 15:00 Desk card: slot released to the standby list at start time if no arrival.

The day, in order

  1. 06:00

    sms

    Reminder for 15:30 MRI, prep instructions, reply C to confirm.Reason: Risk at booking high: new patient.delivered
  2. 13:30

    sms

    Second reminder with a one-tap reschedule link.Reason: No reply, high risk at booking.delivered
  3. 14:30

    voice

    Call: no answer, voicemail left.Reason: Two unanswered messages, 60 minutes before the slot.failed
  4. 15:00

    held

    Desk card: slot released to the standby list at start time if no arrival.Reason: No contact and no campus presence 30 minutes before the slot.held

Outcome is arrival and scheduling only. It is not a clinical result.