A scripted demo day on simulated patients.

← Back to Today

Tess S.

MRI · 16:00Predicted arrival after start

Risk at booking

high

  • New patient
  • Rebooked twice
  • Lives more than 25 miles away

Consent status

Opted in: SMS, VOICE, EMAIL

No STOP on record.

Day at a glance

  • 06:00 Reminder for 16:00 MRI, prep instructions, reply C to confirm.
  • 15:20 Call: offered to hold the slot 20 minutes.
  • 15:35 Reply: on the way.

The day, in order

  1. 06:00

    sms

    Reminder for 16:00 MRI, prep instructions, reply C to confirm.Reason: Risk at booking high: new patient.delivered
  2. 15:20

    voice

    Call: offered to hold the slot 20 minutes.Reason: Predicted arrival after the slot start from the confirmation time and distance on file.delivered
  3. 15:35

    sms

    Reply: on the way.Reason: Patient reply.replied

Outcome is arrival and scheduling only. It is not a clinical result.