A scripted demo day on simulated patients.

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Theo C.

MRI · 13:00Likely late

Risk at booking

high

  • No confirmation reply
  • Referred from an outside clinic
  • Prior late arrival

Consent status

Opted in: EMAIL

No STOP on record.

Day at a glance

  • 06:00 Reminder for 13:00 MRI, prep instructions, reply C to confirm.
  • 12:15 Second nudge: parking and where to go.
  • 12:50 Reply: running late, 15 minutes.

The day, in order

  1. 06:00

    email

    Reminder for 13:00 MRI, prep instructions, reply C to confirm.Reason: Risk at booking high: no confirmation reply.delivered
  2. 12:15

    email

    Second nudge: parking and where to go.Reason: No confirmation reply and no campus presence 45 minutes before the slot.delivered
  3. 12:50

    sms

    Reply: running late, 15 minutes.Reason: Patient reply.replied

Outcome is arrival and scheduling only. It is not a clinical result.